Hey everyone,
During the late hours of Thursday 2nd October, our engineers were testing a new feature which will be coming to Kyro next update. This feature required interconnection with the workspace data files, which contained all the workspace-specific information such as your workspace license, verification status, and your server details, such as your inactivity request channel and your staff role.
Unfortunately, this testing session didn't go as planned, and a section of our workspace data was deleted. We acknowledge that this sounds alarming, however you can rest assured that the only data affected is the workspace data. To check if you were affected, you can run the /config command. If your settings have been deleted, you can either re-enter them yourself or reach out to our team via live chat or email assistance and we'll do it for you.
If your workspace had an active Pro license, was subscribed to our Whitelabel plan, or was partnered with Kyro, we've gone ahead and restored all of your data for you. You may want to check if everything has been restored correctly, to ensure that there's no operational issues for your server.
Moving forward, we've implemented new safety procedures to ensure that this does not happen again. While testing, we'll use a completely separate bot with sampled data to ensure that if this does happen again, it's on a system crafted for testing purposes, and no real data is affected. We're also scheduling monthly backups of workspace data to ensure that data can be automatically restored in the event of a live data loss.
We deeply apologise for the inconvenience that this has caused. We recognise the frustration that is associated with needing to reconfigure your workspace. If you're currently using our Free plan, you can reach out to our team and we'll be more than happy to discuss compensation for this incident. However, you can rest assured that this will not happen again.
If you have any questions or concerns, don't hesitate to reach out to our team at support@kyrohr.cc or via live chat on our website. Thanks for your cooperation and understanding as we navigate this incident, and we apologise for the inconvenience caused once again.
No components marked as affected
Resolved
Hey everyone,
During the late hours of Thursday 2nd October, our engineers were testing a new feature which will be coming to Kyro next update. This feature required interconnection with the workspace data files, which contained all the workspace-specific information such as your workspace license, verification status, and your server details, such as your inactivity request channel and your staff role.
Unfortunately, this testing session didn't go as planned, and a section of our workspace data was deleted. We acknowledge that this sounds alarming, however you can rest assured that the only data affected is the workspace data. To check if you were affected, you can run the /config command. If your settings have been deleted, you can either re-enter them yourself or reach out to our team via live chat or email assistance and we'll do it for you.
If your workspace had an active Pro license, was subscribed to our Whitelabel plan, or was partnered with Kyro, we've gone ahead and restored all of your data for you. You may want to check if everything has been restored correctly, to ensure that there's no operational issues for your server.
Moving forward, we've implemented new safety procedures to ensure that this does not happen again. While testing, we'll use a completely separate bot with sampled data to ensure that if this does happen again, it's on a system crafted for testing purposes, and no real data is affected. We're also scheduling monthly backups of workspace data to ensure that data can be automatically restored in the event of a live data loss.
We deeply apologise for the inconvenience that this has caused. We recognise the frustration that is associated with needing to reconfigure your workspace. If you're currently using our Free plan, you can reach out to our team and we'll be more than happy to discuss compensation for this incident. However, you can rest assured that this will not happen again.
If you have any questions or concerns, don't hesitate to reach out to our team at support@kyrohr.cc or via live chat on our website. Thanks for your cooperation and understanding as we navigate this incident, and we apologise for the inconvenience caused once again.